Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at greg_khach@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at greg_khach@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at greg_khach@icloud.com.

Returns & Refunds

90-Day Money-Back Guarantee

At Happy Pup, your dog's happiness is our priority. We stand behind every product we make with our 90-Day Money-Back Guarantee.

If you or your pup aren't completely satisfied with your purchase, simply return it within 90 days of delivery for a full refund.

How It Works

Contact our support team within 90 days of receiving your order.
We'll provide simple return instructions.
Once your return is received and processed, we'll issue a refund to your original payment method.

Eligible Returns

We gladly accept returns for:

Unopened products
Opened products if you or your dog are not satisfied
Products that arrived damaged or defective
Incorrect items shipped

Non-Returnable Items

For safety and hygiene reasons, we cannot accept:

Products intentionally damaged after delivery
Gift cards, if applicable

Refund Processing

Refunds are typically processed within 3–7 business days after your return is received.
Depending on your bank or credit card provider, it may take several additional business days for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We'll make it right as quickly as possible.