Shipping policy
Fast, Reliable Shipping for Happy Pups
At Happy Pup, we know you’re excited to receive your order, and we work hard to process and ship every order as quickly as possible.
Our goal is to make your shopping experience simple, reliable, and stress-free.
Order Processing Time
Most orders are processed within 1–3 business days after your order is placed.
Orders are processed Monday through Friday, excluding weekends and holidays.
During busy seasons, promotional periods, or high order volume, processing times may be slightly longer.
Shipping Time
Once your order has been processed and shipped, delivery time may vary depending on your location and the shipping carrier.
Estimated delivery time is usually:
- 3–7 business days within the United States
- Delivery times may vary during holidays, weather delays, or carrier delays
Please note that shipping times are estimates and are not guaranteed.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if available.
Please allow up to 24–48 hours for tracking updates to appear after your shipping confirmation is sent.
Shipping Rates
Shipping rates are calculated at checkout based on your order, location, and available shipping options.
Any applicable shipping fees will be displayed before you complete your purchase.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Happy Pup is not responsible for orders shipped to an incorrect address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We’ll do our best to help before your order ships, but we cannot guarantee changes once an order has been processed.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.
Happy Pup is not responsible for delays caused by shipping carriers, weather, incorrect addresses, or circumstances outside our control.
If your package appears lost, delayed, or marked as delivered but not received, please contact the shipping carrier first using your tracking number.
You may also contact our support team, and we’ll do our best to help you find a solution.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and photos of the damaged product or packaging so we can review the issue and help make it right.
Incorrect Items
If you received the wrong item, please contact us within 7 days of delivery.
We’ll review your order and help correct the issue as quickly as possible.
International Shipping
At this time, Happy Pup primarily ships within the United States.
If international shipping becomes available, shipping rates, delivery times, and any applicable customs fees will be shown at checkout.
Customers are responsible for any customs duties, taxes, or import fees that may apply.
Happy Pup Promise
Healthy Dogs. Happy Lives.
We’re committed to providing premium pet wellness products, reliable service, and friendly support every step of the way.